If snowboarding is your hobby, then shopping for it should be as easy as a glide right down the mountain side. Our Satisfaction Guarantee means that your experience with us will be the best it can be.
Your 100% satisfaction is guaranteed. If you’re not fully satisfied with your purchase, we’ll be happy to take it back with NO RESTOCK FEE. All we require is that you return the item, unused, in its original box within 30 days of our shipping your merchandise.
Here’s how it works:
To return an item, please do the following:
Email our customer service department at firstname.lastname@example.org and ask for a Return Merchandise Authorization (RMA) number, or call our Customer Service department at 714-547-7479. The (RMA) number is required for all returned merchandise. Your email must contain the following information:
*Damaged or used products cannot be returned.
Write the RMA number on the outside of the box. Ship the item back to PFPOWDER (address below) via insured ground service. You will be responsible for all return shipping charges.
1530 E. Edinger #9
Santa Ana, CA 92705
Your credit card will be refunded (less any applicable shipping fees) within 5 days upon receiving your returned merchandise. Please note that you credit card issuer may take additional time to return the funds to your account.
Please follow the steps below for an exchange:
How do I get FREE SHIPPING?
For orders over $75 shipping within the lower 48 states, we offer FREE shipping (make sure to select Economy in the Shopping Cart)
Products sent under our default shipping service will either be sent via USPS or UPS depending on the location and items being purchased.
Economy Shipping orders will be processed within 24 hours after the order is placed. Economy Shipping takes 7-14 business days.
International and Expedited Shipping
If you need International or Expedited shipping, send us an email at email@example.com or call us at 714-547-7479 for pricing information
All orders will be processed within 24 hours upon purchase, and an authorization will be taken upon your credit card for the amount of the order. For your protection as well as ours, we reserve the rights to contact the telephone number on file with your credit card issuer to verify the order.
The majority of products will be shipped within 2 business days. If for any reason we cannot ship your order within this time, we will contact you using the contact information you supplied on your order, and further information will be provided accordingly.
Once the item is shipped, we will email you a verification of shipment with a tracking number so that you may follow your package.
We ship all orders securely packed in sturdy packaging. However, from time to time, items may be damaged in transit. Therefore, you must inspect your shipment for damage before accepting it. If damage is evident, be sure to open the box and thoroughly inspect your item prior to accepting the shipment. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.
Security and Privacy
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
All original manufacturer warranties apply. We offer absolutely no warranty! We will not be responsible for incidental or consequential damages, property damages, or personal injury damages, to the fullest extent permitted by the law.